Skip to content

Merch Invoice is disconnected from QuickBooks

Your QuickBooks Online company is no longer connected to Merch Invoice, and our access to it has been revoked. If you meant to do this, there's nothing else you need to do.

What stays the same

  • Every invoice, payment and deposit already in QuickBooks
  • Your Merch Invoice account and settings
  • Pay links your customers already have

What stops

  • New invoices you save don't get pay links
  • Payments aren't recorded in QuickBooks automatically
  • Fees and deposits aren't posted to QuickBooks

How to reconnect

  1. Sign in at app.merchinvoice.com.
  2. Open Settings, then QuickBooks.
  3. Click Connect to QuickBooks, sign in as a QuickBooks Online admin and choose the same company.
  4. If customers paid while you were disconnected, tell us and we'll help record those payments.

Leaving for good? Email support@merchly.io to close your account and delete your data, as described in our privacy policy.

Need a hand? Email support@merchly.io or call 844-327-6247, Monday to Friday, 9 a.m. to 5 p.m. Eastern.